FAQ

When can I expect to receive my order?

Due to a high volume of Christmas orders, Chandeliers will be sent 4-6 weeks from order date. If you are purchasing your chandelier for an event or birthday, please let me know and I will try to accommodate for you.

 

 

All cushions are currently pre-order for late October

Christmas items are also pre-order for October or November, please take not of the pre-order details on the product page.

 

What if you don't have the colours I am after?
If you can't find a colour combination that suits your space, simply select the Custom option, and create a custom combination from the 12 yarns colours I currently have available.

 

Do you offer International Shipping?
I sure do! Send me through a message, and I will look into shipping options and prices for you, as it all depends on the box size and weight, and changes with each product.

 

Can I track my order?
Absolutely, I will send through tracking info once your order has been sent.

 

Can I pick up my order?
You sure can! I'm based in Collingwood, and am happy to offer local delivery, and pick-up options for those close by. Just send me a message before you place your order to organise. 

 

What if my order arrives and the colourds cont work in my space?
Please refer to my returns policy for all return and exchange details.

 

If you have any further questions, or if there's something I haven't covered, just pop me a message and I'll be in contact.

Shannon xx